Privacy Policy

1. INTRODUCTION

Frankenstein Adventure Camp ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or participate in our activities.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Booking dates, number of participants, activity preferences, special requests
• Payment Information: Payment method details, billing address, transaction history (note: we do not store full credit card numbers)
• Identification: Government-issued ID numbers for verification purposes when required
• Emergency Contact Information: Name and contact details of emergency contacts
• Media: Photographs and video recordings taken during activities (as described in our Terms)

2.2 Health and Medical Information

For safety purposes, we may collect:

• Medical conditions and health history relevant to participation in activities
• Allergies and dietary restrictions
• Medications currently being taken
• Physical limitations or disabilities
• Insurance information

This information is collected solely for safety and emergency preparedness purposes and is handled with the utmost confidentiality.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 7 for detailed information about cookies

2.4 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Travel agencies or booking platforms (if you book through a third party)
• Social media platforms (if you interact with us through social media)
• Public databases and government records (for verification purposes when required)

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

We use your information to:

• Process and manage your bookings and reservations
• Communicate with you about your bookings, including confirmations, reminders, and updates
• Provide customer support and respond to your inquiries
• Process payments and send invoices
• Ensure your safety during activities and prepare for emergencies
• Customize your experience based on your preferences

3.2 Legal and Safety Obligations

• Comply with legal obligations and regulatory requirements
• Respond to legal processes, such as subpoenas or court orders
• Protect our rights, property, and safety, as well as that of our guests and staff
• Prevent fraud, abuse, and illegal activities
• Maintain records as required by law

3.3 Marketing and Communications

With your consent, we may use your information to:

• Send you promotional materials, newsletters, and special offers
• Notify you about new activities, services, or events
• Conduct surveys and gather feedback to improve our services
• Display personalized content and advertisements

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.4 Business Operations

• Analyze website usage and improve our website functionality
• Conduct research and analytics to enhance our services
• Develop new services and features
• Manage our business operations and internal processes

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Email service providers
• Cloud storage and hosting services
• Analytics and marketing service providers
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes, such as subpoenas, court orders, or search warrants
• Government requests or regulatory inquiries
• Legal obligations to protect rights, property, or safety

4.4 Emergency Situations

In emergency situations, we may share your information with:

• Emergency medical services and healthcare providers
• Law enforcement agencies
• Emergency contacts you have designated

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.6 What We Do NOT Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. DATA SECURITY

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

5.2 Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain records for safety and liability purposes

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

5.3 No Guarantee of Absolute Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable means to protect your information.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request a copy of your personal information in a portable format

6.2 Deletion

You may request deletion of your personal information, subject to:

• Our legal obligations to retain certain information
• Legitimate business interests that require retention
• Safety and liability considerations

6.3 Right to Withdraw Consent

You have the right to withdraw your consent for the processing of your personal information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please contact us at the details provided in Section 12.

6.4 Opt-Out Rights

• You can opt out of marketing communications at any time
• You can manage cookie preferences through your browser settings
• You can disable location tracking on your device

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@frankensteinadventurecamp.com
• We will respond to your request within a reasonable timeframe and in accordance with applicable law
• We may require verification of your identity before processing certain requests

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide, protect, and improve our services.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

7.3 Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse or delete cookies)
• Our cookie consent banner (when available)

Note: Disabling certain cookies may affect website functionality and your user experience.

8. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For participants under 18, we require parental or guardian consent for the collection and use of personal information, and parents/guardians have the right to access, correct, or delete their child's information.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure that your information receives an adequate level of protection in the countries where it is processed.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. GRIEVANCE OFFICER & CONTACT US

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

We will respond to your inquiry as soon as possible and in accordance with applicable data protection laws.

13. GOVERNING LAW

This Privacy Policy and your use of our services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Meghalaya, India.

14. CONSENT

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services.